Refund Policy for HEXABIOME

Last updated: July 23, 2025

We want you to feel confident in trying HEXABIOME. If you're not satisfied with your purchase, we’re here to help—within reason and fairness.

1. First-Time Purchase Guarantee

If you're not happy with your first order, you may request a refund within 14 days of delivery. To qualify:

• You must be a first-time customer.

• Only one refund per customer is allowed.

• Product must be unopened or minimally used.

• Contact us at admin@hexabiome.com with your order number and reason.

2. Conditions for Refunds

• We do not offer refunds for repeat purchases or opened products beyond the first-time guarantee.

• Shipping fees are non-refundable.

• We do not cover return shipping costs.

3. Damaged or Incorrect Orders

If your order arrived damaged or you received the wrong item:

• Email us within 7 days of receiving your order.

• Include photos of the issue and your order number.

• We’ll send a replacement or issue a refund, depending on availability.

4. How to Start a Refund Request

To request a refund, please contact: 📧 admin@hexabiome.com
Include the following:

• Full name

• Order number

• Description of the issue

Once approved, refunds will be processed back to your original payment method within 5–10 business days.

5. Final Note

We reserve the right to decline refund requests that do not meet the conditions above or appear fraudulent or abusive.

Thank you for supporting HEXABIOME and choosing wellness from the inside out.