Subscription Policy

Subscription Policy

1. Important Subscription Disclosure

IMPORTANT SUBSCRIPTION DISCLOSURE (California Automatic Renewal Law, Bus. & Prof. Code §17601, and other applicable U.S. state automatic renewal laws) — PLEASE REVIEW BEFORE SUBSCRIBING

  • What you will be charged: the applicable subscription price, any applicable discount, applicable taxes, and shipping (if any), as disclosed on the product page, at checkout, in your order confirmation, and in renewal notifications.
  • Introductory pricing: if you enroll under an introductory or promotional offer, the promotional price, the promotional period, and the standard renewal price that applies afterward are disclosed at checkout before you confirm your subscription. See Section 12.
  • Billing frequency: your subscription renews and is billed monthly, on the same date each month based on your original subscription start date, until you cancel.
  • How to cancel: cancel at any time through your Customer Account or the subscription management link in your subscription emails, online, without contacting support, and without cancellation fees. After your cancellation is processed, you will receive a cancellation confirmation email.
  • Cancellation deadline: as an operational matter, we recommend cancelling at least 48 hours before your next scheduled renewal to help ensure the upcoming renewal order is not processed (see Section 9).

The applicable subscription product, subscription price, billing frequency, automatic renewal terms, shipping benefits, and other material subscription terms will be disclosed before you complete enrollment.

You must affirmatively confirm these subscription terms at checkout before your subscription begins. Your subscription will not start until you complete that step.

2. About Subscribe & Save

The HEXABIOME Subscribe & Save Program ("Subscription Program") is offered by HEXABIOME ("HEXABIOME," "we," "us," or "our"). It provides customers with a convenient way to receive eligible products on a recurring basis, with subscription benefits including discounted pricing and free shipping.

By enrolling in Subscribe & Save, you authorize HEXABIOME and its payment processing providers to process recurring orders and charge your selected payment method according to the subscription terms disclosed at checkout and in this Subscription Policy. These terms apply to all subscriptions purchased through https://hexabiome.com.

3. Subscription Plans and Pricing

Billing frequency: Subscribe & Save subscriptions renew and are billed monthly, on the same date each month based on your original subscription start date, until you cancel. Your next renewal date is shown in your Customer Account and may also appear in your subscription-related emails. HEXABIOME may offer additional subscription plans; the applicable billing frequency, shipment schedule, and pricing for any plan are disclosed before enrollment.

Subscription price: the applicable subscription price, any applicable discount, applicable taxes, and shipping (if any) are disclosed on the product page, at checkout, in your order confirmation, and in renewal notifications. We do not set subscription pricing in this Policy; pricing is presented at the point of sale and may change as described in Section 14.

Subscribe & Save discount: subscribers may receive a subscription discount as disclosed at the point of sale. Any applicable discount applies only while your subscription remains active; it cannot be combined with other offers unless expressly stated, may be modified or discontinued for future subscriptions, and does not apply retroactively to completed purchases.

Shipping benefit: any subscription shipping benefit is disclosed at checkout and may vary based on shipping destination and promotional terms. See our Shipping, Returns & Refund Policy for full shipping details.

4. Subscription Terms

By enrolling in Subscribe & Save, you acknowledge and agree that:

  • your subscription automatically renews monthly until you cancel;
  • your selected payment method will be charged for each renewal order;
  • recurring orders will be processed according to the applicable subscription schedule;
  • the applicable subscription price and benefits are disclosed at the time of purchase;
  • subscription pricing and benefits may change in accordance with this Policy; and
  • you are responsible for maintaining accurate account, payment, email, and shipping information.

There is no minimum subscription term unless otherwise disclosed at the time of purchase.

5. Billing and Payment Authorization

By enrolling, you authorize HEXABIOME and its payment processing providers to store your subscription preference, maintain your subscription status, charge your selected payment method automatically, and process recurring orders. Your subscription remains active unless you cancel.

How enrollment works:

  1. You select an eligible product and subscription option.
  2. You review the applicable subscription price, billing frequency, automatic renewal terms, and cancellation information.
  3. You provide affirmative consent at checkout.
  4. Your first subscription order is processed.
  5. Future renewal orders are automatically processed monthly until you cancel.

6. Automatic Renewal

Your subscription automatically renews monthly until cancelled.

At each renewal, your selected payment method will be charged the applicable subscription amount, together with applicable taxes and shipping charges, if any.

Renewal price protection. Your renewal price will be the subscription price displayed at checkout or otherwise communicated to you before renewal. If subscription pricing changes, we will provide notice before the updated price applies to future renewal orders (see Section 14).

7. Renewal Notifications

HEXABIOME may send subscription-related emails regarding upcoming subscription orders, including renewal information and subscription management options.

Where a renewal notice is required by applicable law, HEXABIOME will provide the required notice within the applicable period.

You are responsible for maintaining an accurate and accessible email address associated with your account.

8. Managing Your Subscription

You can manage your subscription through your Customer Account. Your subscription emails also include a subscription management link that gives you access to the same subscription-management functions.

Through your Customer Account, you can:

  • view your subscription details and past subscription orders;
  • skip an upcoming subscription order;
  • pause your subscription;
  • resume a paused subscription;
  • cancel your subscription;
  • update your payment method; and
  • update your shipping address.

Pausing a subscription stops future charges and scheduled orders until you resume it. Cancelling ends the subscription and cannot be reversed; if you only want to stop orders temporarily, you can pause instead.

Access to your Customer Account requires customer accounts to be enabled on our Site. You are responsible for keeping your account, payment, and shipping information accurate.

9. Cancellation

You may cancel your subscription at any time.

Online cancellation. You may cancel directly through your Customer Account or through the subscription management link provided in your subscription emails — the same way you signed up, online. You do not need to contact customer support to cancel, and we do not charge a cancellation fee. You may also contact us through our Contact Us page if you need assistance with cancellation.

48-hour operational cutoff. As an operational matter, we recommend cancelling at least 48 hours before your next scheduled renewal to help ensure that the upcoming renewal order is not processed. This 48-hour period is an operational processing cutoff and is not intended to limit a consumer's cancellation rights under applicable law. Renewal timing is based on the store's applicable time settings, currently U.S. Pacific Time (PT).

After cancellation. Your cancellation becomes effective when it is successfully processed, and you will receive a cancellation confirmation email. Future renewal orders will not be processed after cancellation becomes effective.

If a renewal order has already been processed or shipped before your cancellation becomes effective, that order is not cancelled and remains subject to our Shipping, Returns & Refund Policy.

10. Subscription Changes

You may manage your subscription settings through your Customer Account. Changes to subscription settings apply to future renewal orders and cannot modify an order that has already been processed.

Changes to subscription pricing, benefits, or other program terms may also apply to future renewal cycles as described in this Policy.

11. Subscription Refunds

Subscription orders are subject to our Shipping, Returns & Refund Policy.

Cancellation is not the same as a refund. Cancelling your subscription stops future renewal orders. It does not automatically cancel or refund an order that has already been processed.

Any satisfaction guarantee or refund eligibility applies only as specifically described in our Shipping, Returns & Refund Policy. A satisfaction guarantee does not automatically apply to every recurring renewal order.

12. Founding Launch Subscription Offer

The Founding Launch Offer is a limited-time introductory promotional offer for eligible new Subscribe & Save customers.

Structure. The applicable promotional price, the promotional period, eligibility requirements, and the standard subscription price that applies after the promotional period are disclosed on the product page and at checkout before enrollment. After the introductory period ends, the subscription automatically renews at the applicable standard subscription price unless cancelled.

Eligibility and availability. The Founding Launch Offer:

  • may be limited to eligible new subscribers;
  • may be limited by availability or enrollment period;
  • may end when the applicable offer period or availability ends;
  • may not be combined with other offers unless expressly stated; and
  • does not create a separate membership, loyalty, or rewards program.

Existing subscribers. If you enrolled under a Founding Launch Offer, the terms disclosed at the time of enrollment apply to that subscription, subject to applicable law and any subsequent notice of material changes.

13. Failed Payments

Subscription payments are processed through third-party payment processing services. You authorize HEXABIOME and our payment processor to process recurring charges using your selected payment method.

If a renewal payment cannot be successfully completed:

  • the payment may be retried;
  • the renewal order may be delayed;
  • shipment may be placed on hold;
  • you may be asked to update your payment information; or
  • the subscription may be paused or cancelled.

You are responsible for maintaining a valid payment method and accurate billing information.

14. Subscription Price Changes

Subscription pricing may change from time to time. If a price change affects a future renewal of an existing subscription, HEXABIOME will provide notice before the updated price applies, where required by applicable law.

The notice may include the updated subscription price, the date the updated price will apply, and information about managing or cancelling the subscription.

Price changes will not retroactively change charges for orders that have already been processed. You may cancel your subscription before the updated price applies to future renewal orders.

15. Promotional Offers

HEXABIOME may offer promotional or introductory subscription pricing from time to time. Promotional offers may:

  • have limited eligibility;
  • be available for a limited period;
  • apply only to qualifying subscriptions;
  • expire;
  • be subject to additional terms;
  • not be combined with other offers unless expressly stated; and
  • not be applied retroactively.

The applicable promotional terms and any subsequent renewal price will be disclosed before enrollment.

16. Relationship to Other Policies

Your Subscription Program is also subject to our other applicable policies:

  • Subscription Policy: this Policy governs recurring billing, automatic renewal, subscription management, cancellation, and subscription-specific terms.
  • Terms of Service: general use of the Site and your legal relationship with HEXABIOME.
  • Shipping, Returns & Refund Policy: shipping, delivery, returns, refunds, and applicable purchase-related issues.

Our Privacy Policy is a separate notice describing how we collect, use, and protect your personal information, and is not part of these transactional subscription terms.

If there is a conflict between this Subscription Policy and another policy concerning recurring billing, automatic renewal, subscription management, or cancellation, this Subscription Policy controls those subscription-specific matters to the extent permitted by applicable law.

17. Changes to the Subscription Program

HEXABIOME may update, modify, or discontinue aspects of the Subscription Program from time to time. If a change materially affects an existing subscription, we will provide notice where required by applicable law. Changes will not retroactively alter charges for orders that have already been processed.

18. Contact Us

For subscription questions or assistance, please visit our Contact Us page.

You can also manage or cancel your subscription directly through your Customer Account or the subscription management link included in your subscription emails.

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